ࡱ> q` bjbjqPqP .::>>>>>>>RBR05|O4Q4Q4Q4Q4Q4Q4$5hN8^u4u>###u4>>4$$$#">>O4$#O4$$W0h>>1 J#^01T500508B$L8 18>1PHE$/ u4u4$ 05####RRRDRRRRRR>>>>>>  Return Procedure 221 East Lincoln Ave. Fort Collins, CO 80524 USACustomer Service Department Tel: 1.800.446.7488 / 1.970.498.1500 / Fax: 1.970.498.1598 / www.in-situ.com Thank you for your interest in servicing your In-Situ equipment! Please follow the instructions below to arrange for service. Pre-Authorize Evaluation Fee up to $500.00 and Provide Basic Information In order to better serve all customers and provide the fastest possible turnaround time, In-Situ Service requires your companys pre-authorization of up to $500 to cover evaluation and minor repair fees. If the needed repair fees exceed the pre-authorization limit of $500.00, a Service Representative will contact you via email to provide an itemized Repair Quotation for your approval. Provide a Purchase Order Number on Line #1 on the following page, or if using a Credit Card for Pre-Authorization, please call In-Situs Customer Service Group to provide the card number and expiration date: (800) 446-7488 Option 3. In-Situ Service will reference this number to charge any needed evaluation and repair fees up to $500.00. Following repair, the equipment will be returned to you via Fed Ex Ground, unless a shipping account number (Fed Ex, UPS, or DHL) and alternative method of transport is requested. Apply for a Return Material Authorization Number (RMA) Please complete all fields of the Equipment Return Form on the following page. Provide a pre-authorization PO Number or phone-in the Credit Card information, then complete all basic information fields. Fax or email the completed form to an In-Situ Customer Service Representative at 970-498-1598 or  HYPERLINK "mailto:Support@in-situ.com" Support@in-situ.com. A Customer Service Representative will promptly reply to issue an RMA number (Return Material Authorization) for each device and/or cable to be returned. Ship Equipment to In-Situ Service (DO NOT SHIP LITHIUM BATTERIES) Following receipt of an RMA number, please ship the equipment to In-Situ Inc. Please note that all packages must arrive with all taxes, duties and freight charges pre-paid; delivery will be refused for any package arriving with freight charges due. Please clearly note the RMA Number on the box or address label. Basic Service Information All parts and labor charges are per a standard flat rate. All necessary parts and labor are covered under this flat rate. Completed repairs are invoiced on the date the shipment is returned. All payments are net 30 days. The warranty period for repairs is 90 days. Repair pricing does not include return shipment charges or tax. At our discretion we may use factory-refurbished materials in the repair of all product lines. Each RMA entails a mandatory cleaning and evaluation fee. Cleaning and evaluation is required to produce an accurate repair quotation; this fee is mandatory and not negotiable, regardless of whether or not the total needed repairs are accepted or declined. To follow-up on the status of an existing RMA or for more details on standard service procedures, please contact a Service Representative at 1-800-446-7488 Option 4 or  HYPERLINK "mailto:Service@in-situ.com" Service@in-situ.com. Instrument Return Form 221 East Lincoln Ave. Fort Collins, CO 80524 USACustomer Service Department Tel: 1.800.446.7488 / 1.970.498.1500 / Fax: 1.970.498.1598 / www.in-situ.com SECTION 1: Please read the instructions on the preceding page and then fill out this section as completely as possible. Fax or email the form to an In-Situ Customer Service Representative at 970-498-1598 or  HYPERLINK "mailto:Support@in-situ.com" Support@in-situ.com. If using a Credit Card for Pre-Authorization, please call In-Situs Customer Service Group to provide the card number and expiration date: (800) 446-7488 Option 3. A Service Representative will then issue an RMA number, completing Section 2, and promptly return the form to you. Upon receipt of the RMA number, please ship the equipment to In-Situ, as instructed in Section 3. Pre-Authorization in the form of:  FORMCHECKBOX  PO PO Number:  FORMTEXT        FORMCHECKBOX  Credit Card: Please call to provide card number and expiration date: (800) 446-7488 Opt. 3 Company Name:  FORMTEXT       Date Purchased:  FORMTEXT       Under Warranty Period?  FORMCHECKBOX Yes  FORMCHECKBOX No  FORMCHECKBOX Not known Data Extraction Required?  FORMCHECKBOX Yes  FORMCHECKBOX No Extended Warranty?  FORMCHECKBOX Yes  FORMCHECKBOX No  FORMCHECKBOX Not known. If  Yes , please list the Sales Order #:  FORMTEXT       Maintenance Program?  FORMCHECKBOX Yes  FORMCHECKBOX No  FORMCHECKBOX Not known. 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Unit InformationCable InformationUnit Type:  FORMDROPDOWN Cable Included?  FORMCHECKBOX Yes  FORMCHECKBOX NoUnit S/N:  FORMTEXT      Cable Type:  FORMDROPDOWN Version / Model:  FORMTEXT      Cable S/N:  FORMTEXT      PSI Range:  FORMTEXT      Cable Length (feet):  FORMTEXT      Sensors Included:  FORMTEXT      Accessories Included:  FORMTEXT       Services Requested / Problems / Symptoms:  FORMTEXT       SECTION 2: This section to be completed by an In-Situ Customer Service Representative and promptly returned to you. 2. 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All packages must arrive at In-Situ with all freight fees, taxes and duties pre-paid. 3. Ship to: In-Situ, Inc. Attn: RMA # (your number here) 221 E. 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