 |
|
|
 |
Your satisfaction is our top priority!
Call us anytime, from anywhere, for expert assistance.
|
|
 |
|
Field work doesn't follow a 9 to 5 schedule. Our Customer Service Technicians are on-call 24 hours a day, 7 days a week. Call us when you need help.
|
| Need to return a unit for service? Here's how:
1) Download and follow the appropriate procedure below to obtain an RMA Number:
2) REMOVE all sensors and accessories that are NOT required for the repair prior to returning unit.
3) Mark the RMA number CLEARLY on the side of the box with a larger marker or label.
4) Please keep your RMA number for future reference! Return unit for repair to the following address:
Ship To:
In-Situ Inc.
Attn: Repairs
221 E. Lincoln Ave.
Fort Collins, CO
80524
USA
Feel free you use your original shipping container (if in good condition) - we will reuse to save waste.
|
|
Contact Us:
Our normal office hours are 8:00am to 5:00pm Monday - Friday (U.S. Mountain Time)
By E-mail - Send an e-mail to our Customer Service Department.
By Phone - Call In-Situ® Customer Service Technicians
In the U.S. and Canada at 1-800-446-7488
Internationally at 1-970-498-1500
By Mail - Write to:
In-Situ Inc.
Attn: Customer Service Department
221 E. Lincoln Ave.
Fort Collins, CO
80524
USA
After Hours Support - Call 1-970-219-8444 (Mobile)
|
Customer Service Directory:
 |
|
Jason Evans
Customer Service Manager
221 East Lincoln Ave.
Fort Collins, CO
80524 USA
1-800-446-7488 (toll free)
1-970-498-1500 (tel 1) or
1-970-498-1598 (fax)
jevans@in-situ.com |
Customer service, product support, troubleshooting, repairs, warranty questions, product information |
|
|
|
|
 |
|
|
|
|
|
|
|
|
|
Joe Adams
Customer Service
221 East Lincoln Ave.
Fort Collins, CO
80524 USA
1-800-446-7488 (toll free)
1-970-498-1500 (tel 1) or
1-970-498-1598 (fax)
jadams@in-situ.com |
Customer service, product support, troubleshooting, repairs, warranty questions, product information |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Sean Smith
Customer Service
221 East Lincoln Ave.
Fort Collins, CO
80524 USA
1-800-446-7488 (toll free)
1-970-498-1500 (tel 1) or
1-970-498-1598 (fax)
ssmith@in-situ.com |
Customer service, product support, troubleshooting, repairs, warranty questions, product information |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Jon Thomas
Customer Service
221 East Lincoln Ave.
Fort Collins, CO
80524 USA
1-800-446-7488 (toll free)
1-970-498-1500 (tel 1) or
1-970-498-1598 (fax)
jthomas@in-situ.com |
Customer service, product support, troubleshooting, repairs, warranty questions, product information |
|
|
|
|
|
|
|
|
|
|
|
|
Report Problems or Send Feedback:
|
