Available 24-7-365 to help solve your problems.

Jenny Vail

Jenny Vail

Tech Support, Service, and Rental Ops Director

email: support@in-situ.com

phone: 800-446-7488

Tom Koniuta

Tom Koniuta

Lead Tech Support Specialist

email: support@in-situ.com

phone: 800-446-7488

Stan Capps

Stan Capps

Technical Support Specialist

email: support@in-situ.com

phone: 800-446-7488

Andy Baker

Andy Baker

Technical Support Specialist

email: support@in-situ.com

phone: 800-446-7488

Returning Equipment for Service or Maintenance

  1. Download and complete a Return Materials Authorization Form located at the bottom of this page. If you are using IE8 as your browser, please upgrade to the most recent version of IE to download the RMA Form.
  2. REMOVE all sensors and accessories that are NOT required for the repair prior to returning unit.
  3. Mark the RMA number CLEARLY on the side of the box with a larger marker or label.
  4. Please keep your RMA number for future reference! Return unit for repair to the following address:

In-Situ Inc.
Attn: Repairs
221 E. Lincoln Ave.
Fort Collins, CO 80524 U.S.A.

To reduce waste we ask that you please use your original shipping container if it is in good condition.

 

7-Day Service Policy*

Preparing for your next field project and want your equipment to work properly? Let In-Situ service technicians tune up your instruments. With quick turnaround times, you’ll be prepared for your next deployment. And if we don’t ship your instrument back on the seventh day after approval/pre-approval* — all service is free.

*For complete details on our service policy, please read the U.S. Return Materials Authorization form.

Lithium Battery Warning

Please remove lithium batteries from your instrument or telemetry system or contact your freight carrier for details on how to properly ship prior to returning products to In-Situ Inc. In-Situ Inc. will not accept shipments containing lithium batteries that are not shipped in accordance with all applicable regulations and is required to report such shipments to the appropriate regulatory agency.

 

U.S. Return Materials Authorization Form

U.S. Return Policy and RMA Form

International Return Materials Authorization Form

International Return Policy and RMA Form

Live Chat